Effective November 2026. This policy replaces all earlier versions of our privacy policy.
The Dentists at Galway (“we”, “us”) is a dental practice at C7-1, 47 Danny Drive, St. John’s, NL A1H 0N4. This policy explains what information we collect through thedentistsatgalway.com, how we use, share and protect it, and the choices you have.
It covers this website, our online forms, and the emails and text messages we send. Your dental records are also protected by Canadian privacy law; see Your health information below.
Information you give us. When you contact us or request an appointment through our website, we collect the details you enter, such as your name, phone number, email address, the day and time you prefer, and your message. Please keep your message short and do not include medical details in web forms; our team will ask for anything needed when we speak with you.
Information collected automatically. When you visit, the tools described under Website analytics, advertising and cookies collect technical information such as the pages you view, your device and browser type, your approximate location based on your IP address, and cookie identifiers. Our web host also keeps standard server logs to keep the site secure.
How we use it. We use the information you give us to:
Who we share it with. We share information only as needed to serve you:
We do not sell personal information.
Information stored outside Canada. Some of the companies that host our website or run the tools below are based outside Canada, so information they receive may be stored and processed in the United States or other countries and is subject to the laws of those countries.
Our website uses a small number of third-party tools to understand how the site is used and to measure the results of our advertising. Each is listed below with a link to its privacy statement and the way to opt out. Not every tool listed is active on every page or at all times.
These tools receive technical information about your visit: the pages you view, the date and time, your device and browser type, your approximate location based on your IP address, the page that referred you, where you click and how far you scroll, and a random identifier stored in a cookie so repeat visits can be counted.
You can also block or delete cookies in your browser settings; the tools above then cannot recognize repeat visits.
Depending on the tools in use, these cookies may be set (Crazy Egg also sets short-lived technical cookies listed at crazyegg.com/cookies):
| Cookie | Set by | Purpose | Lifetime |
|---|---|---|---|
| _ga, _ga_* | Google Analytics | Distinguishes visitors and sessions | 2 years |
| _gcl_au, _gcl_aw | Google Ads | Links a call or form to an ad click | 90 days |
| IDE (on doubleclick.net) | Google Ads | Shows our ads to past visitors on other sites | Up to 2 years |
| _ce.s | Crazy Egg | Distinguishes visits for heatmaps | 1 year |
| cebs, cebsp_ | Crazy Egg | The current visit and the pages viewed in it | Session |
| _ce.blk | Crazy Egg | Remembers that you opted out of Crazy Egg | 1 year |
| _fbp | Meta Pixel | Links results to Facebook and Instagram ads | 90 days |
| _GRECAPTCHA | Google reCAPTCHA | Spam protection on forms | 6 months |
Text messages. By opting into our SMS service, you agree to receive SMS messages sent via phone, which may include marketing messages, updates, and reminders. You can withdraw your consent at any time by following the opt-out instructions in each message. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help, or call us at (709) 701-9277. Carriers are not liable for delayed or undelivered messages. Agreeing to marketing messages is not a condition of receiving care.
Mobile phone numbers, text message opt-in information and messaging consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.
We send marketing emails and text messages only with your consent, as Canada’s anti-spam law requires, and each one tells you how to unsubscribe.
Email. We use your email address to respond to you, send appointment information and, if you agree, our updates. To stop our updates, email [email protected] or use the unsubscribe link in any marketing email, and we will promptly remove you from our list. We may still contact you about appointments and care you have scheduled.
Security. Everything you send through this website is encrypted in transit (HTTPS). Access to the information you submit is limited to our team and the service providers who need it to do their work. No website or email system is completely secure, so if you would rather not send something online, call us instead.
Other websites. Our website links to other sites, such as our social media pages and online maps. Those sites have their own privacy policies, and we are not responsible for how they handle information.
Children. This website is intended for adults, including parents and guardians arranging care for their children. We do not knowingly collect information directly from children through this website; if we learn that we have, we will delete it.
Your health information. As a dental practice in Newfoundland and Labrador, we protect our patients’ personal health information as Canadian and Newfoundland and Labrador privacy laws require. How we collect, use and protect your health information as a patient is described in our patient privacy policy, available at our office or on request.
Your choices. You can ask to see the personal information we hold about you, and ask us to correct it, by contacting us below. Information that is part of your dental record is kept for the periods Newfoundland and Labrador rules require. You can opt out of each analytics and advertising tool using the links above, and block cookies in your browser.
Questions or concerns. Our privacy officer is responsible for how we handle personal information and can be reached using the contact details below. If we cannot resolve a concern, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Newfoundland and Labrador.
Do Not Track. Our website does not currently respond to Do Not Track or Global Privacy Control browser signals. You can still turn the tools off with the opt-out links above or your browser settings.
We may update this policy as our website and services change. We will post any changes on this page, and the effective date at the top shows when it last changed.
Questions about this policy or your information:
The Dentists at Galway
C7-1, 47 Danny Drive, St. John’s, NL A1H 0N4
Phone: (709) 701-9277
Email: [email protected]
